Position Overview:
The Inbound Customer Service Representative serves as the first point of contact for customers, handling incoming calls to provide support, answer questions, and resolve concerns. This is a work-from-home opportunity that requires strong communication skills, attention to detail, and a commitment to delivering a positive customer experience.
Key Responsibilities:
- Answer inbound customer calls in a professional and courteous manner
- Identify customer needs quickly and accurately
- Provide clear and accurate information regarding products, services, or general inquiries
- Resolve customer issues or questions efficiently
- Accurately document customer interactions and actions taken
- Follow established call flow guidelines and procedures
- Strive to resolve customer concerns on the first call whenever possible
- Maintain a calm, respectful, and professional demeanor during all customer interactions
- Ensure a high level of customer satisfaction through effective communication and problem-solving
Qualifications:
- Strong verbal communication and listening skills
- Ability to handle customer inquiries with professionalism and empathy
- Basic computer skills and ability to navigate multiple systems
- Strong attention to detail and problem-solving abilities
- Ability to work independently in a remote, work-from-home environment
- Reliable internet connection and quiet workspace
- Previous customer service or call center experience preferred, but not required
Pay Rate & Contract Details
Pay Rate:
$11.00–$18.00 per hour plus incentives
Contract Type:
1099 Independent Contractor
Contract Length:
3–6 months
Potential for Contract Renewal:
Yes, based on performance and acceptance
Hiring Type:
First come, first serve
Accepted States:
We are currently sourcing candidates from the following states:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wyoming, Nevada